Billing Terms and Conditions

Billing Terms and Conditions

Welcome to Kavion Global Limited.

These Billing Terms and Conditions outline how KAVION GLOBAL LIMITED (“we,” “our,” “us”) processes orders and payments for customers in the United States, United Kingdom, Australia, Canada, and other supported regions. By placing an order with us, you agree to the following terms.

Payment Methods

We currently accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • MasterCard
  • Shop Pay
  • Visa

All payments must be successfully authorized before an order is processed or shipped.

Billing Information

You agree to provide accurate, complete, and current billing, shipping, and account information for all purchases made through our website.

Please ensure that your email address, billing address, shipping address, and payment details are correct at the time of checkout. Incorrect or incomplete information may result in delays, failed payment processing, or cancellation of your order.

Order Confirmation and Invoicing

After placing an order, you will receive an order confirmation email containing details of the purchased items, shipping method, billing information, and order summary. This confirmation email serves as your purchase receipt.

Where applicable, an invoice or order summary may also be included with your shipment or provided electronically. The invoice may include product charges, shipping charges, discounts, taxes, and any other applicable fees.

Payment Processing

By submitting your payment information, you authorize KAVION GLOBAL LIMITED to charge the total order amount to your selected payment method.

All transactions are subject to payment authorization, fraud prevention checks, and security verification. We reserve the right to cancel or hold an order if payment authorization fails or if the transaction is flagged for review.

Failed or Declined Transactions

If your payment is declined or fails during processing, we may notify you by email. You may be required to provide an alternative payment method to complete the order.

Orders will not be processed or shipped until full payment has been successfully received and verified.

Pricing, Taxes, and Currency

Product prices are displayed on our website and may vary depending on your location, selected currency, applicable promotions, or regional pricing settings.

Any applicable taxes, duties, customs charges, or import fees may be calculated at checkout or charged separately by local authorities, depending on your delivery destination. Customers are responsible for any such charges where applicable.

Disputes and Chargebacks

If you experience any issue with your order, payment, delivery, or billing, please contact our customer support team first so we can assist you and work toward a fair resolution.

Unauthorized or unjustified chargebacks may be investigated. If a chargeback is found to be invalid or unjustified, you may be responsible for reimbursing the chargeback amount along with any associated fees, where permitted by applicable law.

Applicable Law

These Billing Terms and Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong Special Administrative Region (“Hong Kong SAR”).

Any disputes arising from or related to these Billing Terms and Conditions shall be subject to the applicable laws and competent jurisdiction of Hong Kong SAR, unless otherwise required by mandatory consumer protection laws in your country of residence.

Contact Information

For billing, payment, or order-related questions, please contact us:

Company: KAVION GLOBAL LIMITED
Address: UNIT 2904-05, 29/F UNIVERSAL TRADE CTR, 3 ARBUTHNOT RD, CENTRAL, HONG KONG
Email: support@lorienna.com

Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM

We do our best to reply to your email within 1–2 business days.